Teva Senior Manager - HR Process Excellence 

India, Karnataka, Bengaluru 

528699312

• Process Optimization: Facilitate VSM/Kaizen events, streamline processes to eliminate waste, improve efficiency, and enhance overall performance. Drive Continuous Improvement projects at org level.
• Collaborate with Functional teams to drive automations/BOTs.
• Initiate, Drive NPS/PSQI Surveys and actions to improve the engagement scores/Customer experience.
• Performance Metrics: Define and monitor performance metrics. Develop metrics that are relevant and measurable on a global scale, considering variations in business needs, customer expectations, and regional priorities.
• Best Practices Sharing: Facilitate the sharing of best practices. Establish mechanisms for sharing successful Lean practices and lessons learned across diverse regions within the organization.
• Initiate & drive several Lean Six Sigma practices to encourage people participation in continuous improvement, build OpEx mindset in HRSS, thus improving the lean maturity of the HRSS teams.
• Develop and drive a global CI roadmap for HR Shared Services aligned with enterprise goals.
• Manage and execute complex, cross-regional CI projects using Lean, Six Sigma, and Agile methodologies.
• Identify gaps and inefficiencies across key HR processes (e.g., onboarding, payroll, employee data, case management), and implement scalable solutions.
• Promote CI mindset and practices across teams through coaching, training, and change enablement.
• Leverage KPIs, VOC, and analytics to diagnose root causes, measure impact, and continuously monitor improvements.
• Stakeholder Engagement: Partner with HR leaders, IT, Compliance, and regional teams to align priorities and ensure adoption of solutions.
• Governance & Reporting: Establish governance mechanisms to track project benefits, milestones, and risk mitigations.

• 10+ years of experience in HR Shared Services or Global Business Services field HR, with at least 5 years in CI or Operational Excellence roles.
• University education in Finance/Science/Engineering is required.
• Certified Lean Six Sigma Black Belt /Lean Expert and practical application knowledge.
• Preferred Project Management Professional (PMP) certification.
• Influencing and negotiation skills - Ability to get the work done with different level of stakeholders.
• Fluent verbal and written communication in English.
• Experience in a multinational firm or within GBS (Global Business Services) is preferred.
• Hands-on and proactive; strong organizational skills.
• Global mindset and ability to work across cultures and time zones.
• Passion for continuous improvement, innovation, and employee experience.
• Hands-on leadership style with a bias for action and outcomes.
• Excellent analytical, facilitation, and communication skill
• Demonstrated ability to drive stakeholder alignment, influence leadership, and manage change in a matrixed environment.

Head of HR Process Excellence

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