Juniper Technical Support Engineer - KK1013087 

United States, MA, Westford 

52844099

anywhere in the U.S

Summary:

• This position is for the ARC (Accelerated Response Care earlier known as CFTS) to up skill on JUNOS based platforms and understand the support process when solving customer issues on Juniper products.
• This is an Individual Contributor Role
• Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
• Take ownership for problem resolution, problem reproduction.
• Be a fast learner and keep pace with newer technologies
• Participate in initiatives such as create Knowledge Base and Whitepapers.
• Interface internally with Lead Engineers, Engineering, and Advance Services teams on any critical customer escalations.
• Available to work in shifts and cover weekend rotations.

Basic Requirements

• Minimum bachelor’s or master’s degree or equivalent in Electrical/Electronics/Computer/Telecommunication Engineering
• 3+ years of experience in IP Network Routing and/or Switching domain - Troubleshooting, implementation, design etc.
• Excellent Customer handling and communication (verbal and written) skills
• Excellent problem-solving skills.
• In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies:

• Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)
• Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual chassis)
• Multiprotocol Label Switching (MPLS) & MPLS based Services: Design, implement, and troubleshoot MPLS, MPLS traffic engineering, Label Distribution Protocol (LDP), Resource Reservation Protocol (RSVP), Layer 3 Virtual Private Network (VPN), Layer 2 VPN, Virtual Private LAN Service (VPLS), and Easy VPN (EVPN).
• Other Networking Protocols & Features: Design, implement, and troubleshoot Virtual Local Area Network (VLAN), Class of Service (CoS), Virtual Router Redundancy Protocol (VRRP), L2Circuit, Simple Network Management Protocol (SNMP), Bidirectional Forwarding Detection (BFD), Link Aggregation Control Protocol (LACP), Multi-Chassis Link Aggregation (MC-LAG), Distributed Denial of Service (DDoS), and MX Virtual Chassis (MX-VC).
• Role of Switching Platforms in AI/ML based Data-Canters.

Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -

• Juniper, Cisco, Palo Alto, Arista, and others.
• Exposure to AI/ML
• Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc.

Basic Requirements

• Certifications – JNCIE/CCIE

Minimum Salary: $76,800.00

Maximum Salary:$110,040.00

The pay range for this position is expected to be between $76800.00 and $110,040.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.