Citi Group Director Fund Services Operations Asia Clusters 

Malaysia, Kuala Lumpur 

528203483

Responsibilities:

• Develop strategies and provide oversight in meeting operational goals, participate in business development including sales pitches and cost out new businesses.
• Lead and manage large scale cross functional and virtual teams in international locations to strategize and execute complex programs and projects.
• Ensure operations delivery on both strategic and tactical BAU priorities and objectives to provide a quality service to clients and stakeholders.
• Oversee local regulatory, audit, and compliance matters and liaise with country stakeholders as required
• Monitor service level standards and provide senior management with compliance reporting as well as maintain an environment where processes and controls are monitored, and potential risks escalated on a timely basis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Serve as an escalation point for operations team and ensure open communications between operations and key stakeholders.
• Ensure communication and engagement with staff regarding changing business needs, ensure appropriate staffing through successful selection and retention of staff, establish goals and performing performance assessment on semi-annual basis. Coach and develop our team members and assist them in their career development.

Qualifications:

• Strong knowledge of Securities Services business
• More than 10 years of working experience in the Securities Services industry or relevant Operations management with Banking and Financial Institutions, with direct experience in managing teams
• Advanced-level experience in a related role with commensurate experience in business, functional, site and people management preferred
• Demonstrated success coordinating with senior leadership and in managing stakeholders
• Proven ability to manage various concurrent activities and projects in a fast-moving, high-risk environment
• Strong interpersonal and managerial skills, with executive presence and client-centric mindset

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Time Type:

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