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Tesla Phone Support Operations North America EMEA United States, Nevada, Henderson 525581516
06.04.2025
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What You’ll Do What You’ll Bring
- Quickly respond to requests for technical assistance over the phone or via ticketing system
- Resolve issues through our ticketing system on first touch, whenever possible
- Manage and Triage tickets coming into global queue to different IT Operations teams
- Diagnose and resolve technical hardware and software issues on Windows, Mac, Linux and other operating Systems
- Working with Active Directory, Exchange, PowerShell or Office 365 and Windows server daily
- Identify and escalate issues requiring urgent attention to appropriate teams or leadership
- Interface with the various technical teams to understand issues coming to the IT Help Desk
- Interpret how to solve long term needs within the framework of IT standards
- Create or edit documentation regarding troubleshooting, IT process and end user articles
- Become a subject matter expert in different IT areas, becoming an escalation point for support questions
- Minimum of 2 years’ experience within a desktop support or IT Help Desk role
- Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment
- Experience troubleshooting hardware and software on Windows, Mac and Linux devices
- Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
- Experience troubleshooting Active Directory, Exchange and Office 365 problems
- Experience with answering phone calls in a Help Desk capacity
- Must have excellent communication skills
- Must be available for swing shift, weekends, an on-call support
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