JPMorgan Product Lead Customer Journey Analytics-Vice President 

United States, Ohio, Columbus 

525168095

Job Responsibilities:

• Develop and grow key strategic partnerships across the organization to identify and delivery impactful and actionable CX analytic opportunities
• Actively engage with key customers and leadership to represent customers’ platform needs to influence the creation of the list of objectives, key results, and roadmaps
• Design and deliver efficient customer centric analytical approaches and unique, scalable measures to identify and evaluate the customers’ experience across omnichannel product touchpoints and how those experiences connect to business outcomes
• Apply creative and strategic thought to craft and deliver compelling and impactful insights to proactively influence stakeholders through data visualization techniques and effective storytelling to influence the product roadmap to drives improved customer satisfaction and business outcomes
• Prioritize, drive and manage your team’s book of work and active engagements including requirements, communication, measurement, outcomes and recommendations across multiple stakeholders with varying customer and business needs
• Lead and develop a geographically dispersed team while cultivating diversity, inclusion, innovation and Customer First principles within the organization
• Perform efficient end-to-end data analysis from a large variety of sources with the highest standards of data governance in an agile environment
• Serve as a technical supervisor for your team’s analytic output by providing constructive feedback and frequent iterative technical and business reviews while maintaining the highest standards of data governance

Required qualifications, capabilities and skills:

• 7+ years of working experience in data analytics and a Bachelor’s in Statistics, Data Analytics or related quantitative degree
• 5+ years in an analytics leadership or people management role
• A passion to understand customers’ varying needs, behaviors and experiences via quantitative and qualitative analysis and the ability to leverage the technology on their behalf
• A strong executive presence with an aptness to objectively weigh incremental value driven from deeper analysis and the organization’s ability to implement actionable insights
• Experience writing optimized code while working with distributed data systems to augment the collection and manipulation of large data sets with traditional analytical toolsets (SQL, Python, R) while troubleshooting and resolving data issues when applicable
• Strong understanding and application of statistical analysis and common analytical techniques such as A/B testing, causal analysis, regression etc…
• Ability to deliver profound value by joining click-stream (Adobe Analytics or Google Analytics), transactional, attitudinal and operational data
• Excellent communication and the ability to craft and present data-driven stories (PowerPoint, Tableau, etc.) to an executive audience

Preferred qualifications, capabilities and skills:

• Master’s Degree in a quantitative discipline preferred