Airbnb Senior Community Operations Lead Experiences 

United States 

52500054

A Typical Day:

• Establish systems to support all Community workstreams related to Experiences as well as points of intersections with other key workstreams
• Act as connective tissue and primary program POC across functional DRs and key projects
• Ensures consistency and cohesion between launch and business sustainment work
• Manages stakeholder communications, cascades and channels
• Identifies and manages Community milestones across all sub projects within the program
• Create and maintain Community channels to support work across the team as well as connect into the priority cross functional workstreams. Connect dots across other key workstreams to help find efficiencies for our team and Hosts.
  • Implement and iterate on MBRs / WBRs or comparable processes
  • Maintain close relationships with Program Management across other related workstreams
• Supports, anticipates and adapts resourcing needs from the team to ensure milestones and deliverables are met
  • Looks across timelines and program milestones to ensure we are strategic how we are staffing the team to support Experiences
• Work closely with PgM group and Business Operations to establish reporting and measurement of Community
  • OKR reporting: Develop, maintain, and improve monthly OKR reporting
  • Support and roll out ongoing quality management processes and protocols as established by the business.

Your Expertise:

• Senior leader with 12+ years of related work experience, particularly in Program Management, Strategy or Operations roles
• Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation
• Ability to build a compelling narrative internally and externally
• Highly developed analytical, interpersonal, and verbal/written communication skills
• Experience with leading plan development from beginning to end with little oversight. Must be able to think holistically but also ensure the details are addressed.
• Strategic and authentic relationship builder with the proven ability to lead and influence peers and executives globally
• Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
• Excellent written and oral communication skills.
• Experience with Airtable, Excel/Google Sheets, Superset is a strong asset
• Solutions oriented and creative problem solver. Able to identify real obstacles constructively.
• Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it.