Truist Director Digital Client Experience Marketing Business Management 

United States, North Carolina, Charlotte 

524987765

Regular or Temporary:

English (Required)

1st shift (United States of America)The role requires working from a Truist office location at least four days a week.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide thought leadership, financial management, and management and execution of leadership-designated function(s) or program(s).
2. Direct organizational efforts to partner closely with LOB/function managers and subject matter experts to develop program design, plan, metrics, and execution strategy.
3. Partner to develop business cases and strategies for budgeting, planning, and tracking revenue and/or expense.
4. Direct and oversee third- party relationships with business owners and technology leads to support overall program needs.
5. Ensure that program activities are on track to deliver appropriate ROI and enterprise benefits.
6. Monitor and challenge performance of current systems and processes. Identify and advocate for solutions designed to deliver value and mitigate risk as appropriate.
7. Lead multiple teams of internal and/or external resources to execute on vertical targets.
8. Analyze and collectively manage variances to the program plan and overall portfolio and make recommendation and/or create action plan to mitigate negative variances or to resolve issues.
9. Articulate overall performance of multiple programs and initiatives via dashboard reporting for use by key executives.
10. Define and partner across senior leadership to maintain workforce resource strategy, talent strategy and location strategy, inclusive of workforce metrics and reporting.
11. Act as single point of contact to support DCXM leadership inclusive of talent development and teammate engagement activities including early career rotations, internship rotations, program Alumni Support, teammate engagement support, teammate roundtables, and BRG engagement.
12. Coordinates across organization as key liaison with corporate communications to develop and execute the DCXM narrative around internal and external storytelling.
13. Manage and coordinate the resource approval process in coordination with finance and Human Capital partners.
14. Establish and maintain a high degree of trust and confidentiality through executive interactions.
15. Implement strategies to improve organizational efficiency.

QUALIFICATIONS

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in business, marketing, finance or equivalent degree and/or experience
2. 10 years of experience in Financial/P&L management, vendor management, or IT workforce management
3. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
4. Demonstrated leadership in the implementation of complex programs and projects
5. Ability to bring clarity to ambiguous assignments
6. Demonstrated executive level verbal and written communication skills
7. Superior working knowledge of business matters, finance, planning, and forecasting
8. Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

Preferred Qualifications:

1. Master’s degree in a relevant field of work (e.g., MBA). PMP and/or PgMP
2. Experience in financial services digital/technology
3. Experience implementing large/complex initiatives across a matrixed organization
4. In-depth knowledge of management and planning systems theory and practical application to complex initiatives
5. Experience with financial measurements and metrics
6. Financial Services experience