Salesforce Portfolio Lead / Director Customer Success Management - Public Sector 

United States, District of Columbia, Washington 

5237488

Job Category

Job Details

Responsibilities

• Lead a team of Customer Success Managers, fostering high standards for value delivery and customer impact
• Address and resolve customer blocking issues in collaboration with individual contributors
• Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Develop a point of view for Signature value to help grow Signature within the EDU portfolio
• Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing
• Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed
• Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training
• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders
• As a Portfolio Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty
• As a Portfolio Leader, be responsible for delivery metrics, ensuring consistent progress and results
• Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.

Preferred Qualifications and Skills

• Possess a minimum of 8+ years with direct experience in customer advisement and team management.
• Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks.
• Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels.
• Showcase a proven track record in talent management, including recruitment, retention, and development.
• Familiarity with Salesforce's product offerings, services, and the larger Federal landscape.

This is an office-flexible role. The expectation is to be in-office 3 days a week.
Our Investment In You

• World-class enablement and on-demand training - check out for a sneak peek!
• Exposure to executive thought leaders with a passion for living our values
• Path to promotion with accelerated leadership development programs
• Weekly 1:1 coaching with your leadership
• Fast Ramp mentorship program
• Volunteer Opportunities
  Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to
  Forbes
  , we are #1 in
  PEOPLE
  ’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.
  We have a public-facing website that explains our various benefits for:
• Health benefits
• Financial benefits and perks
• Time off and leave policies
• Parental benefits
• Perks and discounts
• Visit for the full breakdown.

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Posting Statement

For Washington D.C based roles, the base salary hiring range for this position is $162,600 to $268,900. For Illinois based roles, the base salary hiring range for this position is $162,600 to $268,900.