Applied Materials Field Focal Product Line Manager - E4 United States, Massachusetts 523358046
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Key Responsibilities:
Accountable for driving service readiness throughout the Product Life Cycle of Wafer Fab Equipment
Support Internal and External documentation review for legacy and new products
Work with business unit Global Product Support and Tech writers for IP Review and Approval for both NPI and Legacy products customer documentation
Drive Service Product Roadmap releases through program management process (Training, documentation, spares readiness, digital tools, part repair, etc.)
Participate in design for install and design for service programs
Drive CIP (Continuous Improvement Programs) to ensure high value service delivery
Work closely with business unit to introduce equipment special tooling, ensure tooling fits design for installation and service requirements and availability for early product introduction
Field escalation support and customer engagement:
Coordinate with internal stakeholders to support field requirements
Drive key initiatives and meet customer requirements to enable Equipment and Service growth
Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements
Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards
Field Productivity Improvement:
Identify target improvement areas and drive related programs for Field productivity improvement, including digital tools
Drive release of Predictive Maintenance Digital tools for Platforms including Robots, lifts, actuators, and control systems
Drive Field Training and Certification programs on new Platforms and complex upgrades
Field Technical capability development in advanced controls, robotics, and other platform areas
Drive FSO efficiency improvements along with Field teams
Capture Field Best Known Method (BKMs) to enable service growth.
Service Gross Margin and operating profit:
Perform I&W monitoring/analysis and drive related improvement projects
Attend SBU council meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, CIP, and service BKM
Implementation of cost reduction roadmap, through repair/refurbishment solution development and implementation
Skills & Qualifications:
Bachelor's degree in a technical area
10-15 years of experience in semiconductor
Requires experience in implant semiconductor equipment and services; experience in Trident medium and high current platforms
Solves unique and complex problems with impact on the business; requires conceptual and innovative thinking to develop solutions
Project management, data analysis and presentation, technical and business acumen
Communicate difficult concepts and negotiate with others to adopt different points of view
Work independently, with guidance in only complex situations. May lead functional team or projects
Anticipates business and regulatory issues; recommends product, process, or service improvements
Experience with field escalations, installation and warranty matters is preferred
Functional Knowledge:
Ideal candidate has run fab projects from start to finish, including installations, process creation, program management with metrics
Interprets business issues and recommends best practices; takes a broad perspective to identify solutions
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