JPMorgan Securities Services - Client Service Manager – Associate 

Malaysia, Kuala Lumpur 

523236524

Client Service Managers (CSM) foster close relationship with their clients, understand requirements and expectations, take accountability for the resolution of issues, proactive client management, cultivate long term partnership to become trusted advisors with clients. CSMs also foster relationships with Operations and other groups (such as Product, Sales and Technology) locally and regionally in service delivery to the client. CSMs work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service, with a high degree of autonomy in their management of the daily deliverables to the client.

As a senior Client Service Manager (CSM) in Securities Services, you will have responsibility for a book of Securities Services’ Custody and Fund Services clients. As the CSM servicing these clients you will have ultimate ownership for your client’s satisfaction with J.P. Morgan’s products and services.

Job Responsibilities:

• Focus on clients, understand client’s business needs and agenda, cultivate long term partnership with key clients.
• Be accountable for the service delivery relationship with clients. Building relationships to understand client requirements and expectations.
• Deliver resolution and management of client queries, data & reporting collation, delivery issues and tracking of progress; leveraging internal teams as appropriate.
• Maintain client profiles, and service level documents for your clients.
• Lead in-person meetings with your client base to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure the client’s ongoing satisfaction with J.P. Morgan.
• Complete periodic relationship reviews including providing thought leadership, design effective solutions, and ensuring billing accuracy for your clients.
• Coordinate client training and service delivery across all products and services. Team members are comprised of colleagues from Custody, Accounting, Performance, Compliance, FX, Liquidity, Collateral Management and Securities Lending

Required qualifications, capabilities, and skills:

• University bachelor’s degree or higher in Finance, Business, or related discipline
• Seeking candidate with five or more years of experience in financial services with strong focus in client service, account management, servicing client relationships
• As this role will have regular client facing involvement, the person in this role must be confident, articulate and able to represent J.P. Morgan professionally
• Effective problem solver. Focus on accountability, action and outcome to ensure solution meets client needs while aligning business deliverables to the firm's mission and goals
• Ability to prioritize multiple tasks, exercise sound judgment and make effective decisions on behalf of the client and J.P. Morgan with minimal supervision.
• Strong work ethic with desire to work with teams and willingness to learn the products and processes offered by Securities Services.
• Strong communication and presentation skills, business proficient in Malay language to support South East Asian clients

Preferred qualifications, capabilities, and skills:

• Experienced in client management, covering client relationships at the executive level. Strong focus in client service and account management.
• Experienced in Securities Services and/or investment portfolio servicing experience; custodian, asset management firm, broker/dealer, hedge fund, fund administrator, financial markets organizations servicing clients