Uber Scaled Customer Success Manager UberEats SMB 

United States, West Virginia 

522795694

What You’ll Do:

• Strategize for Growth: Develop creative strategies to boost growth and engagement in our Scaled Restaurant portfolio by upselling Martech products like Ads and Offers, driving top-line growth.
• Analyze & Act: Dive deep into growth and slowdown trends within the SMB portfolio, identifying root causes and implementing actionable solutions to generate incremental trips and stabilize performance.
• Review & Refine: Lead structured reviews to assess the impact of demand-generation strategies and campaigns, presenting data-driven insights to key stakeholders.
• Innovate Projects: Design and launch demand-generation initiatives to enhance SMB visibility, engagement, and ROI, both within and beyond the Uber Eats app.

• Optimize Operations: Own and execute a roadmap to improve operational metrics (e.g., connection, unaccepts, cancels) and ensure seamless eater experiences.

  Drive Execution: Break down big-picture ideas into meaningful steps, turning strategies into actionable processes that deliver real results.

• Collaborate & Build Relationships: Work closely with cross-functional, Ops, and TU teams to ensure long-term growth for the SMB segment.

• Lead with Impact: Manage and mentor 1 to 2 direct reports, fostering a culture of growth and excellence.

What You’ll Need:

• Professional proficiency in English.
• Proven People Management skills.
• 5+ years in roles involving commercial strategy, tech operations, business consulting, or online food delivery.
• Proficiency in data-driven decision-making, with strong analytical and strategic skills to spot growth opportunities.
• Demonstrated ability to thrive in fast-paced environments and deliver results.
• A solid understanding of Mexico’s tech, restaurant, or SMB landscape is a plus.
• Exceptional project implementation and stakeholder management skills.
• A structured and innovative mindset, always seeking ways to improve.
• Proficiency in Excel, Google Sheets, Google Slides, with high-volume data processing experience.

Preferred Qualifications:

• Knowledge of SQL or similar programming languages.
• Experience with Martech products like Ads and Offers.
• Expertise in high-volume SMB operations or restaurant growth strategies.
• Familiarity with data visualization tools such as Tableau or Power BI.
• Previous experience as a people manager.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .