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Cisco Research Engineer United States, Georgia, Atlanta 52251189
25.03.2025
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Talos Research Escalations Engineers.
- Triage internal and external escalations related to security efficacy, coverage, scoring, listing, and reputation determinations made by our security systems.
- Provide third tier response to intrusion prevention, anti-virus, email and web security issues escalated from customer support and other customer-facing teams.
- Answer emails in ticketing queues and respond to alerts generated by monitoring systems.
- Contribute to the establishment of procedures and best practices for internal and external use.
- Work closely with tier four detection content and engineering teams.
Minimum Qualifications:
- Solid base knowledge of networking, transport, and application layer protocols, such as IP, TCP, UDP, and HTTP.
- ability to handle higher load of tickets
- good communication and teamwork skills, with solid judgment about handling proprietary information.
- customer focused, with a strong sense of quality and thoroughness.
- technical aptitude with ability and passion to learn.
Preferred Qualifications:
- Knowledge of intrusion and anti-virus detection techniques.
- analytical and problem-solving skills.
- good written and verbal communication skills.
- Knowledge of spam, malware, and phishing techniques.
- UNIX Experience and familiarity with tools such as dig, traceroute, whois, etc.
- Strong email knowledge (administration, blocklists, RFCs, reading email headers and understanding SMTP).
- Solid base knowledge of application layer protocols such as SMTP, POP, IMAP, SIP, and SSL Python, shell script
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