In this role you will be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Job Summary: As a Head of Performance Assurance in Service Operations, you will develop and lead a proactive risk mitigation, control and performance improvement culture across the department. You will build, manage and motivate a team that will reduce financial loss, regulatory exposure, and reputational risk. |
Job Responsibilities: - Building and leading a high performing business assurance function, proactively identifying emerging operational risks and lead the resolution
- Overlay your technology, process management and operational risk skills to develop, maintain and lead the delivery of Operational controls
- Identify control gaps, weaknesses, and resolutions in order to reduce financial loss, regulatory exposure, and reputational risk
- Provide ongoing feedback and training as well as support the growth of employees' knowledge of risk concepts and their application to risk and control evaluation
- Engage & support Operational Leaderships Teams, driving governance, developing operating pattern & evolving team structure to drive ownership and optimise talent
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Required qualifications, capabilities and skills: - Relevant and demonstrable financial service experience in controls, audit, quality assurance, risk management, or compliance
- Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
- Experience of change management in banking product, or contact centre operations
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
- Knowledge of banking regulatory environment
- Extensive stakeholder management working with global teams
- Ability to analyse data-driven situations to formulate appropriate conclusions
- Experience in leading and managing teams
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