Citi Group VP Client Experience Business Execution Culture Strategy Lead Analyst 

United States, Florida, Jacksonville 

522234201

Key Responsibilities

• Support the CX Leadership Team in crafting compelling and effective executive-level presentations and status reports for the Head of USPB and other executives. Leverage data to create actionable insights that drive decision making and communicate the story clearly and concisely.

• Oversee and direct the management of the organization’s headcount, including preparing regular reporting to senior leaders to inform and improve decision making.

• Lead the planning and execution of critical projects from start to finish, ensuring alignment with senior stakeholders across CX and USPB.

• Provide support on a variety of ad-hoc initiatives and requests as needed, such as expense management.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• High intellectual curiosity and a proactive approach to problem-solving

• Self-starter who is comfortable partnering with and presenting to senior stakeholders

• Excellent communication skills, both written and verbal, with the ability to convey information thoughtfully and succinctly and tailor it to different audiences

• Effective project management skills to coordinate and drive progress across key strategic initiatives

• Exceptional stakeholder management skills and the ability to build strong relationships across all levels of an organization

• Strong attention to detail with exceptional record management and organization skills

• Ability to work in a fast-paced environment and balance multiple priorities at the same time

• High proficiency in Microsoft PowerPoint and Excel

• 6-10 years relevant experience

• Bachelor’s/Universitydegree required; MBA preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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