Amazon Support Engineer IV TDSRE 

India, Karnataka, Bengaluru 

521584346

Key job responsibilities
* Aid in the development and testing of operational tools that improve efficiency through automation
* Maintain software hygiene of the services team owns and supports.
* Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes, including extensive troubleshooting.
*Ownership of operational and technical systems, tools and processes
*Creating and maintaining team specific knowledge-base articles and operational training documentation
Assist in the training and development of new staff

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience performing work within a Unix ecosystem – troubleshooting issues, scripting using either Shell or python.
- Strong troubleshooting and problem solving skills.
- Experience working with distributed systems and/or large-scale applications.
- Experience in a 24/7 production environment.
- Basic understanding of networking concepts.