Uber Team Lead - Risk Compliance 

United States, West Virginia 

521367996

About the Role

- - - - What the Candidate Will Do ----

• Lead, empower, and develop hard-working teams within a time-sensitive and fast-paced environment to deliver on operational key performance indicators (critical metrics)
• Stay present and available for your team (~15-17 employees); this includes covering the floor, answering questions, hosting at least a monthly 1-on-1 meeting, and providing real-time feedback
• Supervise and check quality for assigned LOB/ region
• Investigate and analyze to find trends and root causes
• Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap
• Report on weekly metrics
• Work in tandem with LOB managers to reduce their error rate
• Liaise with various lines of businesses and regions to calibrate audits, implement standard processes and drive performance improvements
• Identify root causes and improvement opportunities in training, process and policies
• Collect and present data to management and Regional CommOps in reports and weekly business reviews
• Proactively project management initiatives for quality improvement and process optimization

- - - - Basic Qualifications ----

• Strong customer service and administrative experience; very technically savvy.
• Good coaching, mentoring leadership skills
• Excellent stakeholder management
• 2+ years work experience in the relevant domain
• Open to work in 24x7 support enviornment
• Strong analytical skills
• Bachelor's degree
• Expertise in working on the relevant LOB

- - - - What You'll Need ----

Service Orientation:As the voice of Uber to thousands of users, you'll use this chance to create evangelists out of our toughest haters. Your efforts will build more reasons for people to use Uber and to continue to trust us to get them where they need to go.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .