Teva Senior Manager Patient Services Hub Operations 

United States, New Jersey 

521211746

• Plan and conduct processes to collect, assemble, analyze, build reports, and generate insights from patient services data to inform decision-making and strategic initiatives.
• Design and execution of daily performance review reports to understand and communicate outcomes, identify trends, and suggest opportunities for improvement.
• Host meetings, calls, and periodic business reviews with internal and external contributors and stakeholders to review performance data.
• Effectively partners and communicates with the larger Teva ecosystem outside of the Patient Services Team, to bring back actionable insights as well as feedback from various sources geared toward improving the design of Teva’s Patient Services programs.
• Consolidate and structure data from various sources to create comprehensive reports and dashboards.
• Identify and implement process improvements based on data-driven insights to enhance operational efficiency.
• Builds presentations to accurately reflect business performance stories and presents findings to peers and senior leadership

Education/Certification/Experience:

• Bachelor’s degree required
• A minimum of five years in the pharmaceutical industry (e.g. operations management, analytics, or a related role) required
• A minimum of two years in patient services or hub operations
• Experience presenting operational performance metrics to senior leadership combining outputs from visual analytics platforms and Microsoft PowerPoint required

Skills/Knowledge/Abilities:

• Technical skill in visual analytics platforms such as Tableau, Qlik or PowerBI required.
• Analytical problem solver, uses data to make inferences and build compelling stories.
• Firm process knowledge of Patient Journey from enrollment, to benefit verification through final approval including prior authorization management, and into appropriate pharmacy fill & refill requirements.
• Knowledgeable with Pharmacy and Medical Benefit administration and vertical business relationships among Insurers, PBMs, and Specialty Pharmacies including Medicaid and Medicare.
• Ability to work with senior leadership to define, establish, and manage key performance indicators within external vendor environments/CRMs (Salesforce Health Cloud preferred) and telephony systems (such as Five9).
• Ability to establish trusting working relationships with internal and external partners.
• Excellent communication and presentation skills.
• Demonstrates continuous improvement mindset.
• Ability to work independently as well as in teams and be very flexible to prioritize, then reprioritize due to competing needs.

Travel Requirements: Approximately 30% travel throughout the US, which may include weekend and overnight trips

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, 13 paid Holidays and 3 paid floating holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.
  

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