Citi Group Data Center Site Manager 

Malaysia, Penang, George Town 

52117149

The Infrastructure Senior Manager is an intermediate level role responsible for driving Datacenter Site Operations. The Mumbai Datacenter Site Management roles is part of the Data Center Site Management structure responsible for oversight of the Datacenter site Operations, Build-out of the technology infrastructure, maintaining high service standards and driving efficiencies for India Business. This is an intermediate role that involves managing a team of Datacenter professions and supporting the site for seamless 24*7 operations.

The role is directly responsible for delivering Datacenter site functions viz. access management, asset management, physical infrastructure build-out, change tasks, break/fix support, material handling – physical and information assets. In delivering site functions, the Datacenter site manager must ensure that global product designs and global process standards are consistently followed while managing stakeholder expectations and mitigating risk at every stage. The role will also perform supplier oversight to ensure that we provide a highly resilient operations to our clients.

Role description:

• The Data Center Site Manager will head a team of technical personnel responsible for physical provisioning of system and network implementations, i.e. rack, stack, structured cabling, server network
• The provisioning of Infrastructure involves implementation of advanced technologies and techniques, including but not limited to the Core Network in spine-leaf architecture, Private cloud services (IaaS, DBaaS), Converged Infrastructure, Software defined storage and Storage Area Network, Advanced archiving and backup tools, Application containers.
• The Data Center Site Manager will ensure that the team provides timely and quality delivery of the following site functions:
  • Client Delivery: Through partnerships, collaboration ensure operational support for project deliverables, remaining committed to timeline and budgets
  • Infrastructure Build-outs : Follow product design standards, standardized cabling techniques, and perform regular quality checks for physical provisioning. Plan Infrastructure build-out with an objective of maintaining resiliency, managing capacity and with a foresight on technology changes for future upgrades
  • Change Implementations : Manage operational changes and critical facility changes, Risk analysis, and review of change implementation steps.
  • Technical Incidents : Investigations, Performing break-fixes, Coordinating immediate actions, Comprehensive root cause analysis, Corrective actions
  • Risk: Run the risk agenda for the group, performing control assessments and peer reviews with an objective of maintaining high standards for Audit ratings. Support internal and external audits
  • Access Management: Ensure an access control design and access control procedures that can provide sufficient audit trails, traceability
  • Asset Management : Diligently follow procedures for Asset life-cycle changes and Inventory controls thereby protecting physical Infrastructure assets and information assets (tape media etc.) at all times
  • Site & Supplier Governance: For supplier functions at the DC site or when dealing with other IT suppliers, setup a governance framework to review of Service level KPI’s (Key performance indicators), maintenance schedules and key risk indicators and set high standards on supplier delivery

Qualifications:

• 10+ years of experience in a Technology Infrastructure role with people management experience
• Experience in a Financial Services or large complex and/or global environment preferred
• Relevant Datacenter Site Operations experience with skills in Datacenter build, Infrastructure solutioning/integration will be an added advantage
• Ability to communicate technical concepts to non-technical audience
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to partner with virtual and in-person teams, define goals to a team, and work to a deadline

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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