EY TechOps-DE-CloudOps-Infra Support Engineer - Senior 

India, Telangana, Hyderabad 

52097456

Role Type BI Consultant

As a Senior BI Consultant, you will be responsible for supporting and enhancing Business Intelligence and Data Analytics platforms with a primary focus on Power BI and Databricks. You will work across global engagements, helping clients translate complex data into actionable insights. This role involves day-to-day application management, dashboard development, troubleshooting, and stakeholder collaboration to ensure high data quality, performance, and availability.

Your key responsibilities

• BI Support & Monitoring: Provide daily application support for Power BI dashboards and Databricks pipelines, resolving incidents, fulfilling service requests, and implementing enhancements.
• Dashboard Development: Design, develop, and maintain Power BI reports and data models tailored to evolving business requirements.
• Root Cause Analysis: Investigate and resolve data/reporting issues, bugs, and performance bottlenecks through detailed root cause analysis.
• Requirement Gathering: Collaborate with business users and technical stakeholders to define BI requirements and translate them into scalable solutions.
• Documentation: Maintain technical documentation, including data flows, dashboard usage guides, and QA test scripts.
• On-Call & Shift Support: Participate in shift rotations and be available for on-call support for critical business scenarios.
• Integration & Data Modeling: Ensure effective data integration from diverse systems and maintain clean, performant data models within Power BI and Databricks.

Skills and attributes for success

• Hands-on expertise in Power BI, including DAX, data modeling, and report optimization
• Working experience in Databricks, especially with Delta Lake, SQL, and PySpark for data transformation
• Familiarity with ETL/ELT design, especially within Azure data ecosystems
• Ability to troubleshoot BI performance issues and manage service tickets efficiently
• Strong communication skills to interact with global stakeholders and cross-functional teams
• Ability to manage and prioritize multiple support tasks in a fast-paced environment

To qualify for the role, you must have

• 3–7 years of experience in Business Intelligence and Application Support
• Strong hands-on skills in Power BI and Databricks, preferably in a global delivery model
• Working knowledge of ETL processes, data validation, and performance tuning
• Familiarity with ITSM practices for service request, incident, and change management
• Willingness to work in rotational shifts and support on-call requirements
• Bachelor’s degree in Computer Science, Engineering, or equivalent work experience
• Willingness to work in a 24x7 rotational shift-based support environment.
• No location constraints

Must haves

• Power BI: Expertise in report design, data modelling, and DAX
• Databricks: Experience with notebooks, Delta Lake, SQL, and PySpark
• Azure Ecosystem: Familiarity with Azure Data Lake and Azure Synapse (consumer layer)
• ETL & Data Modelling: Good understanding of data integration and modelling best practices
• ITSM Tools: Experience with ServiceNow or equivalent for ticketing and change management

Good to have

• Data Integration: Experience integrating with ERP, CRM, or POS systems
• Python: For data transformation and automation scripting
• Monitoring: Awareness of Azure Monitor or Log Analytics for pipeline health
• Certifications: Microsoft Certified Data Analyst Associate or Databricks Certified Data Engineer Associate
• Industry Exposure: Experience in retail or consumer goods industries

What we look for

• People with client orientation, experience and enthusiasm to learn new things in this fast-moving environment.
• An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
• Opportunities to work with EY BI application maintenance, practices globally with leading businesses across a range of industries.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.