MSD Sales Administration Manager H/F 

France, Brittany 

52067048

Job Description

PURPOSE OF THE ROLE

PRINCIPAL TASKS AND RESPONSIBILITIES

• Leading and managing the Customers Services & Sales Administration team (five persons plus one contractor) based in Vitré
• Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures
• Drive adoption of eCommerce & Digital order-processing in-line with objectives of Project Tetris (integration of ID business into our business systems ecosystem, i.e. Atlas SAP)
• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
• Implements production, productivity, quality, and customer-service standards
• Audits customer service procedures and trends and determines system improvements
• Determines customer service requirements by maintaining contact with customers and visiting operational environments
• Provides guidance and recommendations on ID related Customer Service activities across the EURAM region; informal leadership of this “community”
• Over-seeing management and execution of sales orders
o Liaison with relevant internal departments, e.g. planning, manufacturing, supply chain, transportation, R&D (where relevant)
o Communication with customerso Recording and following up complaints

KEY STAKEHOLDERS

• Lead, Livestock ID Solutions
• ID Marketing team
• Key functions based at Vitré, e.g. Manufacturing, Supply Chain, R&D
• Regional Commercial ID Lead
• Country ID Leads
• ID Customer Service teams across EURAM, e.g. UK, Germany, Nordics

Leadership Behaviors
• Demonstrate Ethics & Integrity
• Drive Results
• Customer Centricity
• Make Rapid Disciplined Decisions

• Act with Courage & Candor
• Build Talent
• Foster Collaboration
• Influencing without hierarchical authority

Professional Competencies
• Business & Financial Acumen
• Working Across Boundaries
• Strategic and Innovative Thinking

• Project Management
• Productive Communication
• Problem Solving

Core Commercial Functional Competencies
• Customer Insights
• Account Management
• Help-desk / service desk experience

• Customer Engagement
• Experience of Regulatory & Certified Markets
• Leadership of eCommerce initiatives

Minimum Qualifications:

Background & Education:• Minimum a Bachelor or equivalent degree in e.g. marketing, finance, business, languages

Required Skills/Abilities:
• Must have a minimum of five years of combined work experience in the field of customer services
• An experienced team leader in a fast-moving customer service environment
• Must have proven experience in managing projects
• Must be a self-starter that takes pride in their work product and is focused on delivering results
• Demonstrate a forward thinking, agile and strategic approach
• Demonstrated ability to work effectively in a changing environment
• Ability to quickly develop positive relationships with internal and external partners
• Excellent verbal and written communication skills in English & French. Additional languages, e.g. German, Spanish, Portuguese, Italian are advantageous
• Ability to work independently and as part of a team
• Ability to occasionally travel overnight. Travel estimated at approximately 10% of the time, including the potential for international travel
• The role is based at the our facility in Vitré, Brittany, France

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.