GE HealthCare Customer Service Engineer Bangladesh, Dhaka Division, Dhaka 520373828
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Roles and Responsibilities
Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area.
Total system level troubleshooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS
Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
Required Qualifications
Bachelors/ Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 3+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Base location for the role is Bhopal and will require travelling.
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
Desired Skills:
Good oral and written communication skills.
Ability to document, plan, market, and execute programs
Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
Sought by others for guidance and advice.
Proficiency in English.
Ability to work independently with minimum direction
High work standards and quality
Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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