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Philips Service Engineer - Diagnostic X-Ray 
Australia, New South Wales 
520132492

01.07.2024
Remote Service Engineer - Diagnostic X-RayJob Description

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As a Remote Service Engineer, you will thrive inengaging inand End-to-End approach.

You will work collaboratively with Technical Support, Technologyand Commercial

will be:

  • Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis for our DXR devices

  • Create cases for customer calls, verifying contract entitlements

  • Proactivelymonitor systems to achieve zero downtime

  • Where a remote diagnosis is not possible, booking a time slot for an engineer to attend site, and if required order the appropriate parts in order to achieve a first-time fix

  • Ability to provide efficient confirmation of parts availability, process part orders and provide field engineer with timely update on parts delivery

  • Ensure both internal and external customers are kept informed as to next steps and in particular of any delays which may have an impact on the job

  • Escalate technical issues when required as well as support field engineers with technical knowledge whilst performing handover

  • Identify opportunities whereby we can improve customer experience

  • Demonstrate agility to support cross-functionally across teams as required to ensure customers receive a consistent positive customer experience

:

  • Relevant degree in Biomedical and/or engineering with previous experience within medical devices highly regarded.

  • Previous experience in maintenance and troubleshooting of technically complex systemsindiagnostic x-raywith priorfield experience is required.

  • Integrity and commitment to customer service with strong communication skills to deliver the best experience possible

  • Savvy IT skills and experience with Microsoft products

  • Proactive ownership of problems through to completion (end-to-end ownership of cases)

  • Ability to work under pressure and with attention to detail

  • Understanding of the importance of service record quality

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.