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In this role, you will:
• Establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria
• Develop automated solutions to address potential problems before they result in a service interruption
• Provide impact assessment and mitigation plan for changes going into the production environment
• Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise
• Develop availability measures that align with consumer experience to accurately assess the usability of crucial services
• Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages
• Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages
• Analyse failure points in services to model risk level and resolution steps if failure occurs.
• Assist in driving architecture enhancements into system to mitigate potential failure points.
• Programmatically monitor for and remediate configuration drift of critical devices
• Develop response plans to potential failure points and evaluate effectiveness during planned tests
• Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture
• Perform RCA’s and effectively communicate with leadership team presenting it and track all the actions required to mitigate similar issues happening again.
• Provide technical coaching and direction to more junior teammates
Required Qualifications:
Bachelor's Degree in Computer Science or STEM” Majors (Science, Technology, Engineering and Math) with minimum years of experience 5 years
Desired Qualifications:
• Excellent knowledge for Application Performance Management (APM) tools Preferred DataDog, Grafana, Nagios, AWS CloudWatch, AWS CloudTrail, ELK Stack
• Excellent knowledge of common operating systems (Unix/Linux, Windows)
• Good knowledge of TCP/IP networking, and inter-networking technologies (routing/switching, proxy, firewall, load balancing etc.)
• Demonstrated experience scripting or developing software and services for the cloud Ruby, Python, Go, Java, Node.js, .NET, etc.
• Experience using an automated configuration management system (Terraform, Chef, Puppet, Ansible, Salt, etc.)
• Experience deploying and managing infrastructure on public clouds such as Azure/AWS/GCP.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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