SolarEdge Technical Support Specialist Slovenian 

Poland 

518873762

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

**Based in Katowice, Poland**

What will you be doing?

• Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues: Optimizer troubleshooting for Onsite/Offsite customers; Inverter troubleshooting for Onsite/Offsite customers; Communication troubleshooting for Onsite/Offsite customers; Complete SolarEdge PV system troubleshooting for Onsite/Offsite customers; EC chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers; Smart Energy solutions troubleshooting for Onsite/Offsite customers
• Provide support in the troubleshooting and diagnosis of grid tie solar system issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
• Provide updates to knowledge database used by other technical support representatives with new
• troubleshooting information discovered in the resolution of customer calls.
• Document all activity in ticketing system and other database software platforms
• Use of Solaredge defined troubleshooting tools
• Take part and fulfill all training activities required for the job, including e-learning online training and hands-on.
• Maintain technical knowledge using Learning management system (LMS)