EY GMS - Staff Okta-SSO 

India, Kerala, Thiruvananthapuram 

517043198

Key Requirements / Responsibilities:

• Provide L2 support for Okta-related issues, including troubleshooting user access problems, application integration issues, and system outages.
• Assist with the management of user identities and organization groups within the Okta platform, ensuring accurate and timely provisioning and deprovisioning of access rights.
• Participate in the integration of new applications into the Okta environment, working closely with application owners and IT teams to ensure seamless Single Sign-On (SSO) functionality.
• Monitor Okta system performance and logs to proactively identify and address potential issues before they impact users.
• Contribute to the development and maintenance of Okta policy documentation, user guides, and training materials to support end-users and promote best practices.
• Engage in regular security reviews and audits of Okta configurations to ensure alignment with industry standards and compliance requirements.
• Support the implementation of Multi-Factor Authentication (MFA) policies across the organization to enhance security posture.
• Collaborate with IT and security teams to refine and enforce access control policies, ensuring the principle of least privilege is maintained.
• Assist in the resolution of tickets and service requests related to Okta, prioritizing based on impact and urgency.
• Keep abreast of new Okta features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform.
• Provide feedback and suggestions to improve the efficiency and effectiveness of the Okta service, including automation opportunities.
• Work with Okta support and third-party vendors as needed to resolve complex issues and maintain system stability.

Preferred Skills:

• Basic understanding of identity and access management concepts and Microsoft Entra services.
• Strong desire to learn and develop skills in IAM operations and cloud security.
• Good problem-solving abilities and attention to detail.
• Effective communication skills and the ability to work collaboratively within a team environment
• Extensive experience in IAM operations, with a strong focus on Microsoft Entra and related Microsoft identity solutions.
• Knowledge of federation protocols – SAML, OAuth & OpenID
• Understanding of IAM concepts, cloud security, and operational best practices.

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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