Citi Group Stock Lending Funding Middle Office Client Service Analyst 

United States, Florida, Tampa 

51682213

Job Purpose:

The successful candidate delivers dedicated service to our internal and external partners, is responsible for the daily processes of the middle office to ensure the Stock Borrow / Loan clients are collateralized in line with Citi’s credit requirements and the daily controls are followed to prevent risk to the firm. This is a high-profile role with exposure to large volumes and high value items.

Key Responsibilities

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• Process daily collateral movements, exposure management, and general client support when required.
• Work closely with the front office on new client relationships ensuring account setup and related strategy are implemented into the team.
• Actively develop relationship with key Clients by hosting client calls to review current processes and identify improvement areas.
• Enhance our client experience by driving process improvements to increase the automation of daily processes.
• Work closely with Prime Finance control team to provide accurate information for internal and external audit requests.

Development Value:

• ​Develop knowledge of the project prioritization process learning to drive change within the business.
• Development of communication skills and exposure to senior management by providing management updates at a regional level and participating in site wide meetings.
• Develop knowledge on the team’s strategies and how to influence functional decisions that have a direct impact on the business.
• Build business relationships throughout the organization.

• ​Knowledge of life-cycle of trade processing for Equity and Fixed Income products including trade capture, P&L, settlement, and reconciliations for the Stock Borrow / Loan product area.
• Customer service experience including providing feedback and complaint handling.
• Experience of applying technical knowledge of concepts and procedures to resolve complex issues.
• Experience of working in a deadline driven environment.
• Work experience within the Financial Services Industry is a benefit.

Skills /Competencies:

• ​Computer literate- Ability to quickly grasp several in house systems including Microsoft office applications.
• Communication– Strong communication and diplomacy skills to communicate effectively across the organization.
• Problem solving- Resolve complex problems where the analysis of situations or data requires an in-depth evaluation of basic procedures and industry standards.
• Planning and organizing– Ability to work independently and multitask under pressure.
• Attention to detail– Diligently attends to details and pursues quality in accomplishing tasks.
• Leadership– Ability in developing and empowering others to accomplish their goals and resolve issues.
• Proactive- Identifying situations that could result in new business and developing recommendations tailored to the client.
• Diverse- demonstrate an appreciation of a diverse workforce by using differences to add value to decisions or actions for organizational success.

Qualifications:

• Degree qualification or equivalent
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we Offer

Our extensive benefits include Medical, Dental, Vision, Work/Life Balance, Generous Paid Time Off, Matching 401K Retirement Account, Citi-exclusive discounts, and Tuition Reimbursement to name a few. Here is a link to our complete Citi Benefits.

Anticipated Posting Close Date:

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