You will have expertise in travel and lifestyle servicing or the luxury/hospitality industry. You need to be a seasoned travel consultant with in-depth understanding of travel customer service with an emphasis on customer preferences and travel consultation.
Job Responsibilities:
- Consults with customers to research, design and book tours, cruises, travel packages and customized travel programs for an end-to-end seamless itinerary
- Collaborates with customers to understand their needs and preferences while advising on destinations, modes of transportation, travel dates, accommodations, cost, and relevant benefits
- Utilizes Chase Travel tools and booking platforms to book transportation, make lodging reservations, and collect payments and fees
- Collaborates with team members, colleagues, and suppliers to stay current with travel trends and destinations to gain confidence in recommendations
- Coordinates with support groups to deliver a high-touch customer experience
- Maintains end-to-end oversight and documentation of all customer data in required tools
- Builds effective relationships within the team and across colleagues
- Understands and prioritizes customer needs and preferences
- Manages multiple complex customer requests with strong time management and task workflow to ensure seamless and accurate itinerary collation
Required Qualifications, capabilities, and skills:
- Minimum 5+ years of proven experience as a Travel Advisor, Travel Agent or Travel Consultant with a focus on luxury travel
- Strong proficiency in Sabre GDS.
- Strong understanding of the luxury travel market and the expectations of high-end clients.
- Attentive and professional phone and written communication skills
- Exceptional consultative customer service skills with a focus on providing white-glove service
- Ability to drive a culture of service and a passion to grow and develop in their career
- Actively exhibit our Chase Travel Servicing values: Confident, Observant, Responsible, and Exceptional
- Positive, professional and collaborative spirit with a curiosity and passion for travel and designing vacations
- Keen attention to detail with ability to multi-task across multiple customer requests and manage tasks and resolve problems within the team model
- Impeccable listening skills, willingness to learn, and ability to work independently and as part of a team environment
- Strong organizational skills and attention to detail
- Passion for travel and a deep knowledge of global destinations
Preferred Qualifications, capabilities and skill:
- Being able to pivot quickly.