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JPMorgan Design Travel Advisor Chase 
United States 
516236410

01.04.2025

You will have expertise in travel and lifestyle servicing or the luxury/hospitality industry. You need to be a seasoned travel consultant with in-depth understanding of travel customer service with an emphasis on customer preferences and travel consultation.

Job Responsibilities:

  • Consults with customers to research, design and book tours, cruises, travel packages and customized travel programs for an end-to-end seamless itinerary
  • Collaborates with customers to understand their needs and preferences while advising on destinations, modes of transportation, travel dates, accommodations, cost, and relevant benefits
  • Utilizes Chase Travel tools and booking platforms to book transportation, make lodging reservations, and collect payments and fees
  • Collaborates with team members, colleagues, and suppliers to stay current with travel trends and destinations to gain confidence in recommendations
  • Coordinates with support groups to deliver a high-touch customer experience
  • Maintains end-to-end oversight and documentation of all customer data in required tools
  • Builds effective relationships within the team and across colleagues
  • Understands and prioritizes customer needs and preferences
  • Manages multiple complex customer requests with strong time management and task workflow to ensure seamless and accurate itinerary collation

Required Qualifications, capabilities, and skills:

  • Minimum 5+ years of proven experience as a Travel Advisor, Travel Agent or Travel Consultant with a focus on luxury travel
  • Strong proficiency in Sabre GDS.
  • Strong understanding of the luxury travel market and the expectations of high-end clients.
  • Attentive and professional phone and written communication skills
  • Exceptional consultative customer service skills with a focus on providing white-glove service
  • Ability to drive a culture of service and a passion to grow and develop in their career
  • Actively exhibit our Chase Travel Servicing values: Confident, Observant, Responsible, and Exceptional
  • Positive, professional and collaborative spirit with a curiosity and passion for travel and designing vacations
  • Keen attention to detail with ability to multi-task across multiple customer requests and manage tasks and resolve problems within the team model
  • Impeccable listening skills, willingness to learn, and ability to work independently and as part of a team environment
  • Strong organizational skills and attention to detail
  • Passion for travel and a deep knowledge of global destinations

Preferred Qualifications, capabilities and skill:

  • Being able to pivot quickly.