Capital One Work Home Principal Associate Senior Unit Manager Servicing Back Office 

United States, Oregon 

516023655

Locations: US Remote, United States of America Work From Home Principal Associate, Senior Unit Manager, Servicing Back Office

Responsibilities:

• Lead the performance of a team responsible for a specific element of a business. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision

• Drive individual, team and department efficiency and productivity through effective and efficient metric management

• Ensure compliance with all third party management (TPM) requirements for repossession agent vendor network

• Provide development to the leadership team and associates in the department

• Uphold effective standards of performance management

• Motivate associates and help them achieve their career aspirations

• Establish the development and execution of repeatable, efficient processes within the team

• Maintain high levels of team and individual morale through change and development

• Develop methods to encourage and implement process improvements

• Execute quality monitoring requirements that deliver intent and customer satisfaction goals

Work from Home Technology Requirements:

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements:

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of people management experience

• At least 1 year of experience in process management or project management

Preferred Qualifications:

• Bachelor's Degree

• At least 3 years of people management experience

• At least 2 years of back office or call center experience

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.