JPMorgan Client Data Analyst - Custody Entitlements 

Philippines, Quezon City 

515664972

Client Account Services (CAS)

Client Account Services (CAS)

• Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service
• Driving to be best in class through transformational change and technology innovation

Client Account Services (CAS)- Entitlements team is responsible for e:Banking access management on client facing products for Securities Services clients/users. Role requires liaison with internal and external stakeholders that includes Clients, Client Service / Solutions, Middle Office & Help Desk to understand intricate client requirements, manage inquiries, and controls access. Role mandates clear understanding of Securities Services business, manage complex client requirements, Client & Stakeholder Liaison to deliver Best-in-class solutions.

Job Responsibilities

• Timeliness and Accuracy while completing client instructions and queries via strict adherence to the SOPs and SLAs
• Perform validations on client instruction and seamlessly administering client user access to electronic banking products on provisioning applications in a controlled and risk-free manner
• Be aware of operational risk scenarios associated with the role and come up with ideas to mitigate risk
• Identify and resolve concerns by assisting Clients, Client Service, Middle Office & Help Desk
• Anticipate escalation prone scenarios and manage them pro-actively
• Own, promote and drive continuous improvement initiatives

Required Qualifications. Capabilities, and Skills

• Minimum of 1 year experience in a client liaison role in a similar financial organization, local or global; needs to have strong verbal and written communication skills for client interaction, comfortable with dealing with clients, both internal and external to the firm
• Strong analytical skills with a desire to work in a fast-paced environment with multiple deliverables; able to work in a multi-queued environment providing frontline and back-end transactions
• Good team player and self-motivated
• Capacity to work under time-sensitive business deadlines with ability to work independently
• Proven skills in time management and attention to detail
• Amenable to work on night time schedule following North America hours.

Preferred Qualifications, Capabilities and Skills

• Experience in Corporate Investment Banking, especially in Custody (setting up systems for Custody clients) highly preferred
• Proficiency in Microsoft Office suite of applications
• Flexible to work in shifts, as business needs
• Preferred experienced with new age tools like Alteryx, Tableau, Xceptor etc.