Architect and lead the development of scalable automation solutions, integrating seamlessly with diverse enterprise systems.
Lead, coach, and technically supervise the automation development team, ensuring continuous skills development and delivery excellence.
Act as the primary technical escalation point for the development team, providing guidance on complex solution design and problem-solving.
Facilitate knowledge-sharing sessions, technical reviews, and continuous improvement initiatives within the team.
Drive and enforce best practices in coding, testing, deployment, and documentation standards.
Collaborate with stakeholders across the business to drive process automation projects from concept to successful execution.
Demonstrate deep expertise in both UiPath and Microsoft Power Platform (Power Automate Cloud & Desktop, Power Apps) to deliver hybrid automation solutions.
Employ appropriate technologies, including RPA, workflow automation, back-end services, REST APIs, custom scripting, and AI, to create sophisticated solutions.
Produce and maintain comprehensive technical documentation, ensuring clarity in solution design and technical specifications.
Monitor and track established KPIs and CPIs to measure team performance, solution quality, and adherence to delivery timelines, actively driving corrective actions and continuous improvement where necessary.
Foster a culture of innovation within the CoE, exploring and integrating emerging technologies and methodologies.
Key Relationships:
Cross-functional GBS Operations Teams
Global Process Owner
GBS Operational Excellence Team
Transition Team
Tech and Global IT
Requisite Knowledge, Skills and Abilities:
Proven leadership experience in mentoring, coaching, and leading small-to-medium development teams.
Proven expertise (5+ years) in crafting complex automation solutions utilizing RPA tools like UiPath and Microsoft Power Platform (Power Automate, Power Apps).
Working knowledge in languages such as Python, C#,
Awareness/understanding of newer technology /frameworks, including AI/ML.
Strong knowledge of system integration via REST API.
Proficient in database technologies (SQL or comparable query languages).
Experience with CI/CD tools such as Jenkins.
Skilled in using version control systems like Git/Bitbucket.
A solid foundation in software design principles and architecture.
Proficient in Agile methodologies, capable of leading Scrum or Kanban teams.
Exceptional analytical and problem-solving abilities.
Excellent communication and stakeholder engagement skills.
Strong mentorship qualities to uplift junior developers.
Fluency in English (written and verbal).
Requisite Education and Experience / Minimum Qualifications:
Degree in Computer Science, Engineering, IT, Data Sciences, or a related field, or equivalent practical experience.
7+ years of overall experience and 5 years dedicated to process automation.
Proven track record of delivering and leading successful automation projects.
Superior communication, presentation, and stakeholder management skills.