Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Professional Experience:
Thought leader with great executive presence, including the ability to engage CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills
Ability to generate trust, build alliances, and orchestrate interdisciplinary teams
People Management Experience, beneficial is a Manager of Manager background
Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
Demonstrated Technical leadership through prior technical coaching/leadership roles
Engineering, technical sales, consultative delivery management experience or equivalent
Strong technical understanding of Applications & Infrastructure Enterprise cloud workloads Ability to stay up to date on new/improved Azure scenarios and workloads
Certifications:
Certification of a major hyperscale Cloud (e.g. MicrosoftAzure AZ-305, AWS SA Professional) preferred
OR Certification in one of the following technologies: Cloud, web application development, cloud-native application architecture (e.g. containers, microservices, API management), modern software development techniques like DevOps and CI/CD tool chains (e.g. Jenkins, Spinnaker, Azure developer services, GitHub) and container orchestration systems (e.g. Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service,GitHub)
OR Certification in one or more of the following programming languages: C++, C#, Java, Node.js, Python Preferred
Responsibilities
Leveraging your expertise of leading technical teams , you will empower the teams to ensure customers get best value from their Microsoft Security investments (incl. Zero Trust, Threat Management, Security Operations (SIEM / SOAR), Extended Detection & Response (XDR), Cloud Security, Identity and Access Management, powered by Unified Success Contracts)
Lead the team to be a proactive , agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft. Role model by sponsoring key accounts yourself. Help remove blockers for the team
Establish a culture that grows account references , advocacy and loyalty for the CSA practice by maintaining high levels of customer success and satisfaction
Grow and develop high-performance teams though: hiring the right talents as well as ensuring technical skilling plans are followed and aligned to customer and Microsoft priorities. Coach and develop Managers to ensure a future prove organisation that can effectively deliver against priorities
Drive usage growth of workloads through Customer Success Excellence, reducing competitive threat
Embrace a culture of operational excellence , including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.