Teva Senior Professional Global Application Support SAP ATTP & Tracelink 

Mexico, Mexico City 

514452997

• Provide global application support in accordance with ITSM standards, processes and tools and handling complex issues and requests
• Constant development of competencies and knowledge of global strategic platforms and other applications according to needs and requirements
• Cooperation with other team members and other teams in Teva to provide better support to the end user
• Monitor user needs and propose improvements in work to ensure optimal support
• Participation in the creation of procedures, instructions and presentations related to the support of global applications, as needed and agreed
• Monitoring of KPIs at the level of a given group of applications and active participation in improvement
• Participation in the organization of knowledge transfer and organization of training
• Active use and adaptation of tools such as IDM, SNOW, monitoring, knowledge base, internal auxiliary applications for teamwork
• Participation in expanding the scope of support, participation in more complex activities
• Support project activities according to the needs and requirements of the project team
• Promoting organizational values and organizational culture through own behavior and encouraging desired types of behavior in others

• Exceptional verbal and written communication skills.
• Good organizational and time management skills.
• Ability to collaborate cross-functionally
• English - Proficient level
• Experience working with change controls and GxP validation protocols - advantage
• In-depth understanding and application of relevant principles, concepts, practices, and standards, along with an in-depth knowledge of industry practices and regulations - advantage

Assoc Dir IT Business Application

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