Amazon Support Mgr II 

India, Telangana, Hyderabad 

514405106

About The Role
Responsibilities include, but are not limited to
· Managing team of ITSEs· Co-ordination with other internal & external stake holders.
- Support virtual or physical events and town halls for India
- Manage Audio Visual devices and services in India· SL governance for team ensuring services uptime for customers.
· Helping and leading team to troubleshoot difficult IT problems.
· Collaborate with internal teams or vendors to execute projects.
· Lead continuous improvement efforts.
· Audit the quality of work performed and provide constructive feedback when necessary.
· Automate manual tasks; create/improve small tools that help make team operations more efficient.
· Be the first point of escalation.
· Having a good exposure in IT Asset management.
· Senior Level Customer Support.
· Participate in hiring, training and development of team.Basic qualifications
• Bachelor’s degree in Computer science or IT related field.
• 4+ years of experience in two or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
• 4+ years of experience troubleshooting skills in a multi-user high availability environment
• Experience in Audio Visual devices and services
• 4+ years of experience in virtual or physical events and town halls
• 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
• 4+ years of experience in leading Technical team.
Preferred qualifications
• Bachelor’s degree in Computer science or IT related field.
• Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience
• ITIL certification
• Experience in Audio Visual devices and services
• Experience in Linux, Microsoft, and network systems administration
• Strong troubleshooting skills of very complex systems
• Ability to explain complex IT concepts in simple terms
• Excellent written and verbal communication skills
• Ability to manage high priority projects
• Ability to travel up to 25%

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- 5+ years of leading technology teams as a information technology operations manager experience
- Knowledge of cabling best practices

- Bachelor's degree
- Experience with system management tools and client/server environments