Expoint - all jobs in one place

The point where experts and best companies meet

Limitless High-tech career opportunities - Expoint

Red hat Openshift Technical Account Manager 
Colombia 
514253923

11.08.2024

What you will do:

  • Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

  • Perform technical reviews and share knowledge to proactively identify and prevent issues

  • Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

  • Provide advice and guidance to customers about their current and future Red Hat products;

  • Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

  • Complete analysis and present periodic reviews of operational performance to customer leadership

  • Manage customer use cases and maintain clear and concise case documentation

  • Create customer engagement plans and keep the documentation on the customer's environment updated

  • Manage and grow customer relationships by delivering attentive, relationship-based support

  • Build a sense of trust with customers and serve as their advocate within Red Hat

  • Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas

  • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

  • Travel, as necessary, to visit customers and attend events within the region

  • Support enterprise customers implementing automated and containerized cloud application platform solutions

  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

  • Establish and maintain parity with Red Hat cloud technologies strategy

  • Engage with Red Hat’s product engineering teams to help develop solution patterns, based on customer engagements, as well as personal experience, that drive platform adoption

  • Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

  • Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases

What you will bring:

  • 5 years experience in a support, development, engineering, or quality assurance organization

  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

  • Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely

  • Competent comprehension of enterprise architecture and strategic business drivers

  • Ability to manage multiple issues and projects with an eye for detail

  • Direct experience with a variety of hardware vendors

The following are considered a plus:

  • Experience in system management, cloud or server virtualization

  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering

  • Red Hat Certified Engineer (RHCE)

  • Prior experience in a technical leadership or mentorship role

  • Experience with training and presentation delivery