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Apple RCC Order Support Specialist - Turkish Ireland, Cork 514215689
19.12.2024
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Description
You will receive a variety of tasks related to customer queries and orders. These tasks evolve with time and require the use of a variety of systems and tools.Examples of tasks include:- Processing and releasing blocks, order maintenance, and Initiating and supporting shipping related investigations and issues- SAP will be utilised for creating returns, replacements, order management requests and reviewing orders. - Interacting with internal departments such as Payments, Frontline, Fraud and Logistics via our Internal tools.- Ad hoc requests from managementFlexibility around shifts and weekend working hours may be required.
Minimum Qualifications
- Fluency in English and Turkish
- Passionate about creating best in class customer experience
- Ability to work in an information sensitive environment
- Excellent telephone manner, interpersonal and communication skills
- Effective time management including ability to multi- task, organise and prioritise
- Ability to use discretion and work on own initiative
- Team player and an ability to work in a changing, challenging environment
- Maintains a critical attention to detail
Preferred Qualifications
- Experience in Contact Center preferred
- RCC process knowledge preferred but not required
- Experience with SAP is an advantage
- At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
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