Amazon Support Engineer Amazon Music 

Mexico, Mexico City 

514093355

Key job responsibilities
* Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.
* Provide Infrastructure support of incoming system issues, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
* Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies
* Software deployment support in staging and production environments
* Develop tools to aid operations and maintenance
* System and Support status reporting
* Ownership of two or more Digital products or components
* Customer notification and workflow coordination and follow-up to maintain service level agreements

- B.E. or B.S in Computer Science or a related field.
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Sound Knowledge in Java programming
- Experience scripting in modern program languages
- Fluency in English.

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON