Gong Head Quality Reliability 

Israel, Tel Aviv District, Tel Aviv-Yafo 

513720860

As the Head of Quality and Reliability, you will:

• Formulate and guide a comprehensive strategy for quality and reliability, in collaboration with stakeholders from R&D, Product, Support, and Customer Success, ensuring alignment with the company’s goals and plans.
• Develop and enforce quality standards and key performance indicators (KPIs) in collaboration with Engineering to guarantee that our SaaS products are both high-quality and reliable.
• Implement standardized methods, tools, and automated processes to bolster platform and service quality and reliability. This includes strategies for issue prevention, identification, and remediation, as well as practices for debriefing and correction.
• Manage and mentor the QA, NOC, and SRE teams spread across Israel and Ireland, establishing objectives and ensuring efficient and effective operations. Additionally, you will supervise the professional growth of both managers and staff within these teams.
• Establish and manage the SRE domain, which involves proactive monitoring, establishing fault tolerance, and formulating disaster recovery strategies. Additionally, execute tools and methods to elevate service and system reliability, scalability, and performance.
• Design monitoring strategies and implement tools for proactive early detection and incident management. Produce "war room" playbooks for detailed monitoring routines and responsive incident management in both production and demonstration environments.
• Oversee and elevate the quality and reliability of the company’s solutions consistently while promoting a culture of continuous improvement.

You should apply if you have:

• 15 years of experience in the high-tech/SaaS industry in QA and/or SRE domains, with at least 5 years as a manager.
• A strong background in resilience engineering practices and principles, preferably in a SaaS context.
• A Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Familiarity with Continuous Integration and Continuous Deployment (CI/CD) tools and best practices.
• The ability to lead cross-organization initiatives through collaboration, excellent project management skills, and change management practices.
• Knowledge and experience with different testing automation and monitoring frameworks and tools (an advantage).
• Experience with AWS cloud, Java, and Python.
• A high sense of ownership and accountability.
• Excellent spoken and written English and Hebrew expression.

for more details.