JPMorgan Technical Writer 

India, Karnataka, Bengaluru 

513691576

Job responsibilities

• Create and curate documentation for our Platform and Products, including conceptual overviews, task-based guides, API definitions, and tutorials.
• Work closely with Product and Engineering across various teams to gain deep understanding of the products and services we offer.
• Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
• Research, create, and maintain documentation templates that adhere to organizational and legal standards.
• Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.
• Push forward new ideas on how to create, deliver, author, and interact with technical content.
• Define standards and processes for creating and publishing external documentation.

Required qualifications, capabilities and skills

• You love to make hard things easy to understand. You are curious and eager to learn. You are experienced and eager to teach.
• You are creative and collaborative.You are comfortable with a certain level of ambiguity. You have high confidence and a low ego.
• High level of autonomy and accountability. Culture-heavy, process-light.
• Superb written communication skills, with strong attention to detail and quality.
• Proven experience as an effective technical writer, able to communicate technical concepts clearly and precisely.
• Ability to quickly learn and understand complex subject matters and to describe them in clear, simple language.
• Experience documenting customer facing APIs
• Experience in writing product documentation, manuals, guides and tutorials for various audiences.
• Proven experience working closely with Design, Product and Engineering to define content structure and creating visuals and diagrams.

Preferred qualifications, capabilities and skills

• Ability to work in a fast-paced, dynamic environment.
• Ability to teach others and share knowledge. We are looking for team players. We want you to coach other team members & developers on documentation standards & best practices
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly.
• Ability to see the long term. We don’t want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals.
• High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best.
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions
• Comfortable working within a geographically distributed team.
• Experience in fintech is beneficial but not mandatory.