SolarEdge Technical Service Specialist- Tier 

Israel, Tel Aviv District 

513421033

You will respond to phone calls, emails and chats in a fast and service orientation manner, by explaining and resolving technical situations to non-technical individuals.

By joining us, you’ll have the opportunity to troubleshoot and support various hardware & software configurations and run appropriate testing & diagnostics, provide our customers with a professional support and interface.

What you'll be doing:

• Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM)
• Provide technical support, troubleshooting and diagnosis of SolarEdge's products (inverters, optimizers, monitoring portal etc.) By using vast knowledge – product schematics, data stored in knowledge base and other sources of information
• Document all information and activities and upload it into the CRM
• Resolve technical issues using SolarEdge's tools (according to permission level)
• Escalate unresolved cases to the relevant tiers
• Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers
• Participate in team meetings and collaboratively work with overseas colleagues to resolve customer complaints.