Juniper Technical Support Engineer - GM1013003 

United States, VA, Herndon 

511980268

Technical Support Engineer 4

This is where you will be able to apply your extensive experience supporting large-scale networks; as well as broad product knowledge in either routing, switching or security (firewalls). Your ability to troubleshoot network issues; diagnose critical and complex network issues; and learn your customer’s infrastructure and technologies; are what bring you applause, success and thanks in the Support organization.

Basic Qualifications

Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent )
5+ years of working experience in a network support role, 2-3 of these years would be spent supporting large IP networks
5+ years supporting customers on site and via phone. Must be able to support complex and high profile customer base.
Strong communication skills, including influencing and collaboration skills, are a must.
Strong operating and troubleshooting knowledge across the following routing and switching technologies: TCP/IP, BGP, OSPF, MPLS(L3 VPN), L2 protocols
Extensive and deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking, QoS, Spanning Tree (STP,RSTP), RIP, VRRP, IGMP)
Working experience with traffic generators and network protocols analysis tools
Working experience with: Linux, FreeBSD, MacOS, Scripting languages (Python, Slax, Perl)
Practical knowledge of L1/L2 technologies: Ethernet
Strong problem solving skills, applicable to large and complex network scenarios
Strong customer management and customer service skills.
Excellent presentation skills.
In addition, knowledge of the following would be an advantage: Network management skills SNMP, XML, LDAP, COPS; Unix administrator skills; QOS, NAT, Firewall, MPLS MPLS/VPNs, IPSec, Stateful Packet Inspection, Common methods of attacks (DoS, portscan, Worms and Trojans, spoofing), Secure Management (SSL, SSH).

Minimum Salary: $94,080.00

Maximum Salary:$148,764.00

The pay range for this position is expected to be between $94,080.00 and $148,764.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.