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Tesla Associate Technical Support Engineer Commercial Charging United States, Texas, Austin 51168752
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What You’ll Do What You’ll Bring
- Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
- Manage group and personal queues of service tickets pending action
- Collaborate with global technical teams on daily basis especially during end of shift to ensure proper handoff
- Utilize Linux to establish SSH connections with proprietary systems around the world
- Retrieve and review remote system logs with proprietary tools for effective diagnostics
- Heavily collaborate with internal teams to find solutions for inquiries
- Contribute feedback for improvements in Tesla’s service and monitoring platforms
- Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
- Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
- Flexible availability to work any shift (Day, Weekends, Holidays, etc.)
- Proven track record of adapting in a fast-paced, detail-oriented environment
- Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
- Ability to prioritize workflows effectively according to multiple criteria
- Bachelor's Degree in a technical or science field, or Electrical Engineering, Physics, Computer Science, or another relevant field preferred, or equivalent experience
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