changing lives.
, you will focus on building long-term relationships with doctors and dental practicesYou willin addition
In this role, you will…
- inquiries,requestsand complaintsreceived via phone, e-mail, or any other communication channel
- Actasthevoiceofthecustomerbyprovidingideas andsuggestionstoimprovetheoverallbusiness,improvecustomerexperienceand/orspecificcustomerinquiries
- Be atrustedadvisortointernalandexternalcustomersregardingallkindsof(operational)topics
- Be alert to trends in requests and issues reported by customers
- Workcloselywiththecommercialorganizationtoensurehighcustomersatisfactionandsmoothendtoendprocessexecution
- Provide inputtoCustomerSuccessManager/ Supervisorregarding training needsand quality development; assist with development and presentation of information and training when needed
- Document information in the company’s database(s) about each contact you handle following defined parameters
- Contributeideastoimprove productivity and customer experienceand
In this role, you’ll need …
- 3years'work experience in a customer-based environment
- Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
- Native level German language skills and good English language skills
- Willingness to learn
- Good team player, dynamic, optimistic, accurate, result oriented
