KLA Customer Service Engineer – RAPID AZ 

United States, Arizona, Phoenix 

511061479

1. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
2. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.4. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
5. Provides assistance to Installation Engineer in resolving problems.
6. Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.8. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years