To qualify for the role, you must have:
- Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
- 3-5 Years of experience required in one or more areas within SAP ARIBA preferably with Global client
- Responsible for providing support SAP ARIBA incidents, ensuring minimal disruption to operations.
- Support incident solving by analyzing incidents raised by users and provides solutions.
- Good experience in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development orconfiguration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc
- Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
- Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
- Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
- Cross-functional communication skills; experience in offshore/onsite model.
- Ability to work with minimal guidance or supervision in a time critical environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
Ideally, you’ll also have:
- Well versed with SAP Ariba Procure-to-Pay, Spend Visibility, experience with SAP Ariba Network, SAP Ariba Procurement Content, Ariba Sourcing and Contract Management, Supplier Information and Performance Management
- SAP Certification in ARIBA
What you will do:
- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP ARIBA solutions and designs.
- Develop and maintain documentation including configuration, user guides and test scripts.
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
- Handle change requests with a clear understanding of new business requirements.
- Defect resolution and defect analysis.
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
- Available to work on shift hours depending on the requirement of the client
What we look for
An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.