IBM Project Manager 

India, Maharashtra, Mumbai 

510618923

• Provide leadership to the IT Operations team that provides system operations, change management, configuration management, user support, IT security, database administration, and training.
• Ensure delivery within primary area of Request Fulfilment / Incident resolution within contractual SLAs.
• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
• Develop, implement, and maintain quality assurance protocols.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.
• Ensure that operational activities remain on time and within budget.
• Track staffing requirements, hiring new employees as needed.
• Oversee accounts payable and accounts receivable departments.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Partner with cross-functional teams to improve proprietary tools and systems.
• Work closely with legal and safety departments to ensure that activities remain compliant.
• Oversee materials and inventory.
• Conduct budget reviews and report cost plans to upper management.
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Required Technical and Professional Expertise

• Experience in IT infrastructure projects, planning, implementation, and administration across multiple domains, as well as experience in end- to-end IT Operations.
• Graduation/Engineering in Computer or Electronics.
• 8 Years of relevant experience in Project Management
• Ability to lead projects related to IT changes, IT setup and new process setup by coordination with multiple arms of IT team.
• Demonstrate Problem Solving & analytical skills in IT Infrastructure domain both IT hardware & software / applications Experience in projects, planning, implementation, and administration in multiple domains.
• Documentation skills for generating process and procedure documents is added advantage.

Preferred Technical and Professional Expertise

• ITIL
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Up-to-date technical knowledge by attending educational workshops, reviewing publications