Microsoft Technical Support Engineer - Azure Compute 

Australia, New South Wales, Sydney 

510387904

Required Qualifications

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field. Foundation and background in Microsoft products and technologies.

Subject Matter Expert knowledge of Azure Compute

Requirements:

• System administration on OS (Windows, Linux)
• Azure Core Platform (Compute, Storage, Networking)
• Hands-on development/implementation experience
• Enterprise application/system implementation and maintenance experience is a plus

Language Qualification

English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group/engineering group

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)

Product/Process Improvement
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience