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Key job responsibilitiesC) The role will closely work with program and product owners across APay to set up mechanisms and achieve CX goals, implement defect reduction program framework , WBR/MBR/QBR/OP documents, goal tracking, reporting and documentation.A day in the life
To perform your daily tasks, one requires high attention to details, proven ability to manage multiple and competing priorities simultaneously. This is a fast-paced environment where continuous innovation is expected, a superior and crisp verbal/written communication is primary skill and ambiguity is a norm. Bias for action, customer obsession and ownership are some of key leadership principles this role should strive for.
- 1+ years of data analytics or automation experience
- 1+ years of capacity planning, operations planning, business analysis or similar experience
- Bachelor's degree
- Knowledge of data pipelining and extraction using SQL
- Knowledge of SQL and Excel at a moderate or advanced level
- Experience with data mining tools like SQL, SAS, SPSS, or similar
- Knowledge of SQL/Python/R, scripting, MS Excel, table joins, and aggregate analytical functions
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