Capital One Assistant Relationship Manager 

United States, Virginia, Arlington 

509031359

Center 3 (19075), United States of America, McLean, Virginia Assistant Relationship Manager

As a member of the Dealer Sales Pod, the ARM is responsible to leverage the Sales System & Protocol to ensure the overall interaction between the Dealer and Capital One is an iconic experience. The ARM is responsible for enabling their ASM, DSM and RM partners to focus on building best in class relationships and bring solutions to match their needs through consultative selling by:

• Serving as the main point of contact for dealer customer service escalations

• Providing high touch concierge service

• Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer.

General Responsibilities:

• Cultivate positive relationships with our dealer customers to become the dealers point of contact for all service and execution needs.

• Act as a support and administrative coordinator between Capital One and our dealership customer.

• Manage and resolve outstanding dealer sales items, such as: dealer agreements, dealer product cancellations, title issues, dealer receivables, and a wide range of other dealer facing items.

• Engaging with a high level of dealer communication via inbound and outbound phone calls, email, and dealer messaging.

• Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues.

• Educate Dealer Customers on Capital One Auto Finance’s programs, tools, platforms, policies and procedures.

• Collaborate with teammates cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations.

• Support our sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer related problems, and collaborating to grow business.

Basic Qualifications:

• High School Diploma, GED or Equivalent certification

Preferred Qualifications:

• Associate’s Degree

• 2+ years of Sales or Customer Service Experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.