Disputes Manager responsible for regulatory disputes handling, consumer experience programs and policies
Job Description:
- Overall ownership of decisions, strategy and policy needed to manage and enhance the internal workflows. Decisions include but not limited to: developing guiding principles on Disputes flow, designing business process architecture and capabilities, long term plans and strategy for the workflows, identifying and delivering opportunities to improve cost, losses and customer experience.
- Workflow management responsibilities include monitoring the process for long term trends/shifts and process/product breakdowns and bugs.
- Working witharchitecture/engineeringon workflow product design and system capabilities.
Our Benefits:
Any general requests for consideration of your skills, please