IBM ［ISOC/Kitakyushu］BPO Project Team Leader 

Japan, Kitakyushu 

507939638

with clients across the globe.
You’ll work with visionaries across multiple
industries to improve the hybrid cloud and AIchange for your clients is enabled by our
strategic partner ecosystem and our robustincluding Software and Red Hat.
Curiosity and a constant quest for knowledgeConsulting. In your role, you’ll be encouraged
to challenge the norm, investigate ideas
outside of your role, and come up with
creative solutions resulting in ground breakingculture of evolution and empathy centers on
long-term career growth and development
opportunities in an environment that*The position requires business level Japanese language skills (Speaking & Writing, JLPT N1 level)*
*Japanese CV is required.

Specifically, the position will be responsible for the following
Salary and bonus calculation, attendance management, social insurance, commuting expense calculation, retirement allowance calculation, inhabitant tax, year-end adjustment

In addition to some of the above tasks, you will also be entrusted with the following leadership duties

• Management of operational issues
• Quality and deadline management
• Presentation of business improvement plans, implementation and promotion of improvement activities
• Management of operational procedures, etc.
• Monitoring of operational status
• Preparation of reports for clients and internal use
• Management and training of team members

The above is a rough estimate. Final decision will be made after reviewing your skills and experience during the selection process.
Required Technical and Professional Expertise
*The position requires business level Japanese language skills (Speaking & Writing, JLPT N1 level)*
*Japanese CV is required.

• Ability to analyze situations and consider countermeasures/solutions to improve operational efficiency and solve problems.
• Team management skills (e.g., managing team members’ work proficiency and utilization status)
• Management experience (e.g., BPO, call center supervisor experience)
• Experience in human resource management
• Document preparation skills (e.g., performance management, report writing)
• Microsoft Office skills (e.g., Excel entry and spreadsheets, Word entry, Outlook email creation)

Preferred Technical and Professional Expertise

• At least 5 years of experience in human resources
• Excel function usage (SUM/COUNT/VLOOKUP)
• Experience using COMPANY, a core HR system